We have a payment processing time of 3-5 working days, so orders will start being processed once payments have been received. 

SO (Special Order Items) 

These are items that we don't keep stock of. They Usually take 7 days to process. Once processed your items will be shipped out based on standard delivery options selected. We usually recommend customers allow 10 - 15 for orders to be received.

Domestic - UK Delivery

Please note that specific areas may experience delivery delays based on local conditions.

Due to the COVID-19 (Coronavirus) outbreak, government regulations may prevent us from shipping your order on time. We are working to implement contingency plans and will send your order as soon as possible.

Once orders have been processed

Royal Mail Signed For® 1st Class.                                    1-2 days

Signature on delivery and next-day delivery aim  

Royal Mail Signed For® 2nd Class.                                   2-3 days

With a Signature on delivery for peace of mind  

International Shipping

Many countries have implemented special measures to combat the spread of Coronavirus COVID-19, especially for signature service to maintain social distancing. There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations.

Once orders have been processed

International Tracked                                                         3-7 days

Tracked to delivery point for peace of mind

Discreet Delivery?

We understand that privacy is important to our customers. So to ensure your purchase with us is kept secret from your neighbours, children or even parents, we use the utmost discretion in packaging your order for shipment.

Refund policy

26 Rue Vauban, 62100 Calais France, (+33) 644636345

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at customerservice@lanativite-lefilm.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customerservice@lanativite-lefilm.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for intimate or sanitary goods, sex toys or lingerie where it’s been removed from original packaging. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Our Lingerie are numbered 8, 10, 12 or listed in sizes Small, medium and Large. 

 DRESS SIZE CONVERSIONS

DUAL SIZE MEASUREMENTS