Shipping & Returns

 

 

Discreet Delivery?

We understand that privacy is important to our customers. So to ensure your purchase with us is kept secret from your neighbours, children or even parents, we use the utmost discretion in packaging your order for shipment.

 

Orders placed before 1pm, dispatch on the same working day. 

Orders placed after 1pm will be dispatched on the following working day.

Orders placed after 1pm on a Friday will be processed and shipped on the following Monday.

 

1st Class Tracked - £4.50 

1-2 WORKING DAYS but is USUALLY NEXT WORKING DAY

2nd Class Tracked - £4.00

2-5 WORKING DAYS but is USUALLY 3 WORKING DAYS

Special Delivery - £7.99 

NEXT DAY (INCL SAT)

NORTHERN IRELAND - £13.00 

2 WORKING DAYS

OFFSHORE (Channel Islands, Isle of Man, Isle of Wight, Scottish Highlands and Islands, Republic or Ireland, Southern Ireland) - £16.00 

2 WORKING DAYS

EU - £12.50 

VARIES 3-7 days

 

SO (Special Order Items) 

These are items that we don't keep stock of. They Usually take 7 days to process. Once processed your items will be shipped out based on standard delivery options selected. We usually recommend customers allow 10 - 15 for orders to be received.

 

For example if you purchase a special order and select 2nd Class Tracked, you will have to wait 10 days before you receive your order. 

Thats..   7 day process time + 2nd Class Tracked 3 working days Delivery. 

 

1st Class Tracked - £4.50 

1-2 WORKING DAYS but is USUALLY NEXT WORKING DAY

2nd Class Tracked - £4.00

2-5 WORKING DAYS but is USUALLY 3 WORKING DAYS

Special Delivery - £7.99 

NEXT DAY (INCL SAT)

NORTHERN IRELAND - £13.00 

2 WORKING DAYS

OFFSHORE (Channel Islands, Isle of Man, Isle of Wight, Scottish Highlands and Islands, Republic or Ireland, Southern Ireland) - £16.00 

2 WORKING DAYS

EU - £12.50 

VARIES 3-7 days

 

THIS PRODUCT IS A SPECIAL ORDER ITEM, AND ISN'T KEPT IN STOCK. THEREFORE IT NEEDED A MINIMUM OF DAYS TO PROCESS. ITEM CAN TAKE BETWEEN 10 - 15 DAYS TO BE DELIVERED WITH STANDARD DELIVERY OPTIONS CONSIDERED.

 

RETURNS

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, sex toys or lingerie where it’s been removed from original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@lanativite-lefilm.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@lanativite-lefilm.com and send your item to: 59 Jubilee House, Station Approach, Epsom, Surrey, KT19 8JS, United Kingdom.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 59 Jubilee House, Station Approach, Epsom, Surrey, KT19 8JS, United Kingdom.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.